Question 1

What can customers do in a portal?

Accepted Answer

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"That depends on your company and the process you want to improve. Customers can, for example, manage appointments, view documents, submit requests, follow the status of a file or update their details. We build the portal around what your customers need."}]}]}

Question 2

Is a customer portal just a login page?

Accepted Answer

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"No. A login is only the beginning. A customer portal is a digital environment where customers can arrange things independently, find information back and communicate with your company."}]}]}

Question 3

Can the portal connect to our existing software?

Accepted Answer

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Yes. Where possible we connect the portal to your existing systems. Data can then be exchanged automatically and your team no longer has to copy information manually."}]}]}

Question 4

Can we start with one customer process?

Accepted Answer

{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Certainly. We can start with one concrete process and expand the portal later. That way you tackle the biggest bottleneck first and build further step by step."}]}]}

Let customers handle what still happens by phone and email today

A digital solution built around your business

We start from the `customer process`, not from the login screen.

Understanding the customer questions

Connecting the internal workflow

Building only what adds value

A portal needs to do more than a login

What we don't do:

And here's where we make the difference:

Discover what customers can arrange themselves

Frequently asked questions